Privacy Policy

House of H.O.P.E (Healing Over Past Experiences) is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This privacy policy explains how we collect, use, store and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The Information We Collect

We may collect and process the following personal data:

• Name of the person making the referral
• Organisation name (e.g. charity, YOI, or DWP)
• Contact name
• Contact email address
• Contact address for invoicing
• Names of workshop, coaching or training participants
• Any information provided within the referral form relevant to delivering our services

We only collect information that is necessary for us to provide our services.

How We Collect Your Information

We collect information when:

• A  referral form is completed via our website
• You contact us via email or phone
• A service booking is made for workshops, coaching or training

How We Use Your Information

We use your information to:

• Process referrals
• Communicate with the referring organisation
• Arrange and deliver workshops, coaching and training
• Maintain attendance records
• Send invoices
• Maintain our internal records
• Comply with legal and financial obligations

Lawful Basis for Processing

Under UK GDPR, our lawful bases for processing this information are:

• Contractual obligation – to deliver the services requested
• Legal obligation – for invoicing and financial records
• Legitimate  interests – to manage referrals and deliver our services effectively

How We Store Your Information

Your information is stored securely and only accessed by authorised staff. We take appropriate measures to protect personal data from loss, misuse, unauthorised access or disclosure.

How Long We Keep Your Information

We will retain personal data only for as long as necessary. Typically:

• Referral  and participant information: up to 3 years
• Financial and invoicing records: up to 6 years (as required by UK law)

Sharing Your Information

We do not sell or share your personal data with third parties except where necessary to:

• Process invoices (e.g. accountant or accounting software)
• Comply with legal obligations

Your Data Protection Rights

Under UK data protection law, you have rights including:

• The right to access your personal data
• The right to request correction of your data
• The right to request erasure of your data
• The right to restrict processing
• The right to object to processing
• The right to data portability

You are not required to pay any charge for exercising your rights.

Contact Details

If you have any questions about this privacy policy or how we use your data, please contact:

Houseofhopecic.org.uk
Email: Info@houseofhopecic.org.uk

Address: 5 Brayford Square, London, E1 0SG

Complaints

If you are unhappy with how we have used your data, you can complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://www.ico.org.uk

Changes to This Privacy Policy

We may update this privacy policy from time to time. The latest version will always be available on our website.